At Offsero, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please review the details below:
Return and Exchange Policy
- Return Period: You may return or exchange items within 30 days of purchase.
- Restocking Fee: There is no restocking fee for returns or exchanges.
Conditions for Returns and Exchanges
- Defective or Flawed Items: If the product you receive is defective or otherwise flawed, we will cover the return shipping costs and provide a return label.
- Customer-Initiated Returns: If you wish to return or exchange an item for any reason other than defect or flaw, you will be responsible for the return shipping costs.
Return Process
- Contact Us: Before returning any items, please contact us to receive return instructions.
- Email: [email protected]
- Phone: (719) 408-3732
- Return Condition: Ensure that the items are unused and returned in their original packaging.
- Refund Processing: Once we receive your returned items, we will process your refund within three business days.
Contact Information
If you have any questions or need assistance with your return, please reach out to our customer service team:
- Email: [email protected]
- Phone: (719) 408-3732
- Address: 1428 15th St, Denver, CO 80202
Thank you for shopping with Offsero. We appreciate your business and are here to assist you with any return inquiries.